FAQ
Welcome to RADIANT REWARDS - a place where your love for skincare is rewarded. Dive into the world of fermented formulations and become part of the FEMily, a community of like-minded individuals who elevate their skincare routines to a new level. As a member of our loyalty program, you can expect unique benefits, exclusive offers, and the opportunity to be part of a growing community of skincare enthusiasts. Your journey into the EMIVERSE begins here – join us and let's revolutionize the world of skincare together.
Quite simple: Register here for free and create your customer account. If you already have a customer account with us, then you don't need to do anything further and are automatically included.
Depending on your number of points, you will receive unique benefits and exclusive offers according to each level. Here you will find an overview of all the benefits for each level. Depending on your score, you can also participate in free product testings and exclusive VIP days. Of course, we also celebrate your birthday with a small gift. And there are many more surprises. So sign up right away!
You earn 1 point for every euro spent on each purchase. Additionally, you can earn more points through certain actions. Log in to your customer account.
Depending on your score, you will reach a certain level in our RADIANT REWARDS program.
You can redeem your points for both our Cozy Cotton Cosmetic Spa Band and a value voucher in our spa at the Telegraphenamt.
It can take up to 5 days for the new status to be processed and visible in the system.
Your points will be credited immediately after the items are shipped.
The points in your account will be automatically adjusted after a return and deducted from your points balance.
Collected points expire one year after they have been credited to you. Don't forget to redeem your points in time to get the most out of the RADIANT REWARDS Loyalty Program!
If you reach a certain status, you keep it for a year and can enjoy all the benefits of the level. After one year, the status will be recalculated based on your purchases and accumulated points.
Sharing is Caring! We are pleased that you have recommended us. As soon as your referred friend makes a purchase, you both will receive 50 EMI Coins each.
The feedback from our fEMIly is very important to us! Soon there will be an opportunity to apply as a product tester. We will inform you via email about all updates and information regarding our tester panel, so that you can apply and participate in the development of our latest products. Stay tuned!
Dive into the world of Fermented Formulations! On selected dates, you have the opportunity to participate in digital masterclasses. We will inform you about all appointments and information via email.
Need a break? You can exchange your collected EMI COINS here for a value voucher for the DR. EMI Skin Spa at the Telegraphenamt Berlin. The treatment offer includes medical-cosmetic facial and body treatments.
Currently, we offer free shipping only for our Ferment Fanatics. But don't worry! There will soon be an opportunity for other levels to enjoy free shipping as well. We will keep you updated.
We always strive to provide you with the best experience in the EMIVERSE! Therefore, we have put a lot of effort and love into the development of RADIANT REWARDS to thank you for your loyalty and support. However, a retroactive credit of points is unfortunately not possible. We are all the more excited to be able to reward you for all purchases starting from the launch of RADIANT REWARDS (06.08.2024).