Cancellation Policy
Consumers have the right of withdrawal under the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or independent professional activity:
Right of Withdrawal & Withdrawal Instructions
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days, starting from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us
Dr. Emi Arpa Skin LLC
Pheasant Street 65
10719 Berlin
Germany
Contact options
Email address:
hello@dr-emiskin.de
Phone:
+49 (0)30 88675777
Contact form:
www.dr-emiskin.de/pages/contact
by means of a clear statement (e.g. email) about your decision to revoke this contract, inform. You can use the attached sample cancellation form for this purpose, although it is not mandatory.
Exclusion or premature expiration of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal expires prematurely if we have only begun to execute the contract after you have given your explicit consent and at the same time confirmed your awareness that you lose your right of withdrawal upon the commencement of our performance of the contract. We would like to point out that we can make the conclusion of the contract dependent on the aforementioned consent and confirmation.
Return shipping time
Please return the goods to us within 14 working days.
Vouchers
Vouchers are excluded from exchange.
Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back.)
To
Dr. Emi Arpa Skin GmbH | Fasanenstraße 65 | 10719 Berlin, Email address: hello@dr-emi.de
I hereby revoke the contract concluded by me/us (*) regarding the
purchase of the following goods (*)/the provision of the following service (*)
______________________________________________________
______________________________________________________
Ordered on (*) ____________ / received on (*) _________________
_______________________________________________________
Name of the consumer(s)
_______________________________________________________
Address of the consumer(s)
_______________________________________________________
Signature of the consumer (only for notification on paper)
_________________________
Date
(*) Strike out the inapplicable.
Instructions for returning goods
The modalities mentioned in this section are not a prerequisite for the effective exercise of the right of withdrawal.
Please do not send the goods to us unpaid.
Please avoid damage or contamination of the goods.
Please return the goods to us, if possible, in the original packaging and outer packaging, along with all accessories and all packaging components. If the original packaging or the outer packaging is no longer in your possession, another suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to inadequate packaging.
For more information on shipping and returns, you can find it here.