You can track the delivery status of your order here at any time:

PACKAGE TRACKING

You can find our products online in our webshop. In Berlin, you can purchase the skincare from DR. EMI ARPA in Mitte at the DR. EMI Skin Spa in the Hotel Telegraphenamt (Monbijoustraße 11). In the spa, there will also be a DR. EMI Skin Facial that allows you to test the products during a soothing 25-minute treatment. Appointments can be booked here: https://www.dr-emiskinspa.de/

We ship nationally (Germany) and internationally within Europe (EU countries) and to Switzerland.

Within Germany or Austria, your shipping costs are free for orders over €60.00.

Within Europe (EU countries and non-EU countries), your shipping costs are free from an order value of 150.00 €.

Our standard shipping costs to Germany amount to 4.95 €.

Our standard shipping costs to Austria amount to 5.95 €.

International shipping to EU countries is 12.95€.

Shipping to the Switzerland is 16CHF.

Currently, we are excluding shipments to parcel stations.

We process and ship orders from Monday to Friday (except on holidays). If your order is placed before 12:00 PM, it will be shipped on the same day. Orders that are received later will be processed on the following business day. Please note that processing your order may take a little longer during times of high demand. As soon as you have placed your order, you will immediately receive an order confirmation by email. When your order has been shipped, you will receive a shipping confirmation with the tracking details via email. Depending on the delivery service, it may take a few hours for the tracking information to be updated.

Orders within Germany are delivered within 1-3 business days.

Orders to EU countries are usually delivered within 3-5 business days.

Orders outside the EU are usually delivered within 5-8 business days.

Unfortunately, we have no influence over delays on the part of our delivery services and ask for your understanding if such a case should arise.  

We currently ship with DPD. The return shipment is handled by DHL.

We offer Amex, Apple Pay, Google Pay, Klarna, Maestro, Master Card, PayPal, Sofortüberweisung and Visa as payment options.

You have 14 days to cancel your purchase. The registration of your return is done through our returns portal. Please use this return label exclusively for returns from Germany and EU countries. The incurred return costs will be offset against your original payment.

In Germany, the return costs are €5.95, in Austria €6.95. For all other EU countries, the return costs amount to €12.95. Customers from non-EU countries are asked to adequately stamp their shipment themselves. Please note that insurance is recommended, as we cannot assume liability for private shipping.

Once your return has been received by us and carefully checked, the refund of the payment amount will be processed. This usually happens within a few business days, but at the latest within 14 days (depending on the bank institution). Please note that the processing time for reviewing your return is already included in this timeframe. The refund will be made to your originally used payment method.

Please excuse the inconvenience. We have high standards and take great care when it comes to the quality, packaging, and delivery of your order. However, mistakes can sometimes unfortunately not be avoided. Please contact our customer service immediatelyas soon as possible in these cases, who will process your request as quickly as possible. You can reach our customer service via email at hello@dr-emiskin.de .

Our logistics center starts processing very quickly, so unfortunately we cannot accommodate any changes for most orders. Please contact our team immediately with your order information at hello@dr-emiskin.de . We do our best to process your cancellation request satisfactorily. However, we cannot guarantee that changes can be made after your order.

You can contact us at any time – we look forward to your questions and any form of feedback. Send us your email at hello@dr-emiskin.de.

We have consciously designed and formulated cleansers, toners, and moisturizers so that these three products are suitable for all skin types. Also for very sensitive skin and skin types that are prone to rosacea.

Depending on your skin type, additional DR. EMI ARPA SKIN products can be added. You can find more information about this on the respective product pages.

Yes, all products from DR. EMI ARPA SKIN are vegan and cruelty-free. We are also PETA certified.

Yes, all products are free from perfume and declarable fragrance substances.

For your skincare routine, we have developed a system that specifically helps you in your very own skincare routine. Each product of the skincare line from DR. EMI ARPA is marked with a number and letter abbreviation and assigned to a step in your routine:

01 C for CLEANSE, 02 E for EXFOLIATE, 03 P for PREPARE, 04 T for TREAT, 05 M for MOISTURIZE and 06 D for DEFENCE. You can find these explanations on every folding box. For our first three products Cleanser, Toner, Moisturizer, this means:

TT 01 C for Ten out of Ten (Gentle Gel Cleanser): CLEANSE – as the first step of your skincare routine, you gently but effectively cleanse your facial skin.

EE 03 P for Essential Essence (Skin Balancing Toner): PREPARE – you prepare your skin as the third step of your skincare routine (after exfoliants, etc.) optimally for the next care steps.  

AA 04 T for Absolute A and Absolute A+ (Retinal Seren): TREAT - the Retinal Seren are applied as treatment to your dry skin.

BB 05 M for Barrier Boost (CPA Barrier Cream): MOISTURIZE – as the fifth step of your skincare routine, you provide the skin with moisture.

No ingredient in our formulations has been identified as unsafe for pregnant or breastfeeding women. However, we recommend discussing the list of all ingredients with the treating doctor before use.

Our Absolute A series should not be used during pregnancy and breastfeeding. It is generally recommended to avoid using products with retinoids during this time.

All our products are developed and produced in Germany.

Each product of the skincare line from DR. EMI ARPA is marked with a jar symbol including a number: the so-called PAO (period after opening). It indicates the usage duration after opening. The number in the jar indicates the number of months with the letter 'M' that the product is durable after opening.

The Ten out of Ten Gentle Gel Cleanser is 6 months (6M) shelf life after opening.
Essential Essence Skin Balancing Toner is 6 months (6M) shelf life after opening.
Barrier Boost CPA Barrier Cream is 6 months (6M) shelf life after opening.

Absolute A / Absolute A+ Retinal Serum is 6 months (6M) after opening.

To ensure our highest quality standards, we ask you to use each product only within this period.  

DR. EMI ARPA SKIN places the highest value on quality and therefore only uses high-quality ingredients in evidence-based concentrations for effective products. In order to ensure that our formulations meet the highest quality standards, we also invest in research and development. In addition, we pay attention to the quality and sustainability of our packaging materials. We produce exclusively in Germany and source our selected packaging materials within Europe to ensure short supply chains.  

We are very pleased that you are interested in collaborating with DR. EMI ARPA SKIN. Contact us at press@dr-emiskin.de for more information on collaboration opportunities.

We are very pleased that you are interested in collaborating with DR. EMI ARPA SKIN. Contact us at press@dr-emiskin.de to receive more information about collaborations and our opportunities for brand partnerships.

We are very pleased that you would like to report on DR. EMI ARPA SKIN. Please contact our press department at press@dr-emiskin.de with your inquiry.